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One of the most important parts of social media strategy is to monitor comments. It can be as simple as taking a few minutes out of your day to review comments and respond where appropriate, or advanced as using online marketing and data analytics tools. All of it will provide valuable insights into customer sentiment, customer experience and perception of your brand.
In our music segment:
Bowie 11/16/73 on The Midnight Special youtube channel:
Duet with Marianne Faithfull: I Got You Babe
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Got a question? Email either (or both) of us!
Kathi: kathi@krusecontrolinc.com
Mike: mikethecarguy@outlook.com