For some reason, Kathi and Mike have both been witnessing a lot of disturbing customer treatment lately. This week, we share a few stories and then discuss how that’s a losing proposition in today’s retail environment.
Then, we discuss why it’s important to have a written social media policy and some training to mitigate online crisis management.
And finally, Google Business Profiles are giving users another way to connect with their customers.
Midnight Special: Rick Derringer and Edgar Winter Group
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