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Kindness is the oil that takes the friction out of life. It can also be the difference between you and the competition.
Kathi and Mike share some real time stories about employees that have gone the extra mile, and in the process made themselves memorable. We also share some examples of what happens when poor management, lack of training and a culture that doesn’t put the customer first is left to its own devices.
In our music segment:
Metallica: Funeral For a Friend/Love Lies Bleeding
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Got a question? Email either of us!
Kathi: kathi@krusecontrolinc.com
Mike: mikethecarguy@outlook.com