The First Pencil
Kathi Kruse and Mike The Car Guy Correra are best friends, with many many years of retail experience in the car biz. "We decided to get together and talk about the things that are important to us in the auto industry, and hope you’ll come along for the ride. We’ll cover auto industry stuff, dealership profitability, and digital platforms, all with a dose of humor and our love for 80s/90s music. Join us!"
The First Pencil
Genuine Care and Kindness Leaves a Lasting Impression
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Kindness is the oil that takes the friction out of life. It can also be the difference between you and the competition.
Kathi and Mike share some real time stories about employees that have gone the extra mile, and in the process made themselves memorable. We also share some examples of what happens when poor management, lack of training and a culture that doesn’t put the customer first is left to its own devices.
In our music segment:
Metallica: Funeral For a Friend/Love Lies Bleeding
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Got a question? Email either of us!
Kathi: kathi@krusecontrolinc.com
Mike: mikethecarguy@outlook.com